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Hotel Policies

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Hotel Policies

ADA Policy
The hotel is compliant with ADA requirements. ADA compliant guest rooms are available. For more information, please contact the hotel directly.

Alcohol Policy
Alcoholic beverage service is restricted to those 21 years or older with valid identification.

Age Requirement Policy
Guests must be at least 21 years of age to check in at the Sheraton Chicago Hotel & Towers.

Check Cashing Policy
Check cashing services are available to guests who present valid identification. There is a limit of $200 per stay.

Rollaway and Refrigerator Policy
A rollaway bed may be arranged for King rooms only for a $25 per night charge. Refrigerators may be arranged for a $25 per stay charge.

Fire Safety Policy
The hotel is fully equipped with smoke detectors and emergency evacuation plans in all rooms and public areas.

Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly at (312) 329-6922.

Guarantee Policy
A credit card guarantee, deposit or pre-payment is required.

Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

Smoking Policy
All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.

Voucher Acceptance Policy
Vouchers are accepted.

Waitlist Policy
Hotel does not offer the option of a waitlist if sold out.